Where we ship

We ship to many countries across North America, Europe, and Asia, including the United States, Canada, the United Kingdom, Germany, France, the Netherlands, Japan, South Korea, and Singapore. Enter your delivery country at checkout to confirm whether shipping is available to your location.

Changing your delivery address

Please check your shipping address carefully before placing your order. After you order, we will send you a confirmation email showing the address you entered. Please review it and email us with any corrections before your first letter is shipped.

You can change your delivery address during your subscription. Email us at [email protected] with your new address, and we will confirm the update. Letters that have not yet been mailed will be sent to the updated address. Once a letter has been mailed, we cannot change its destination.

If a letter was mailed to an incorrect address you provided, it is not eligible for a refund. However, if you notify us of the correct address, we will resend free of charge any affected letters mailed within the previous 30 days. Letters mailed more than 30 days are not eligible for a refund or a free resend due to an address error. 

Lost letters

If a letter has been lost in transit, email us with your order details and delivery address. We will check the mailing details with you. If the letter was lost in transit, we will send a replacement free of charge.

If you have changed address, please include your current address so the replacement reaches you. The 30-day limit for address errors above does not apply to a letter lost in transit.

Cancel anytime

You can cancel your subscription at any time through your account on our website or by emailing [email protected]. We process cancellation requests within 2–5 working days and will email you when your cancellation is complete.

We count your request from the time you submit it, even if processing takes a few days. If you request cancellation before your next renewal date, that renewal will be stopped. If a renewal charge is made after you submit your request, we will refund the charge.

Cancelling stops future renewals. You can also receive a refund for letters paid for but not yet mailed, as explained below. You can view your subscription details in your account and cancel future renewals at any time, either on our website or by email.

Refunds for letters not yet mailed

If you cancel during a paid subscription period, we will refund the portion of your payment that covers letters not yet mailed. We calculate the refund proportionally from the amount you paid for that period and the number of letters remaining.

For example, if you paid for six monthly letters and cancel after two have been mailed, we will refund the portion of your payment covering the other four. We will confirm the refund amount with you by email.

Letters already mailed are not included in a cancellation refund. If a letter is lost in transit, the free replacement policy above applies.